Avertory Limited

Legal

Terms and Conditions

The standard terms that apply to Avertory Limited's professional services engagements with channel partners.

1. About these terms

Introduction

These Terms and Conditions govern the supply of professional services by Avertory Limited ('we', 'us', 'our') to channel partners ('you', 'your'). They apply to any engagement where we implement, operate or support SentinelOne, Orca Security or Qualys on your behalf or on behalf of your end-user customer.

Avertory Limited is a company registered in England and Wales (company number 16542620). Our registered office is 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.

We do not sell software licences, hardware or subscription seats. Our role is delivery: implementation, optimisation, lifecycle management and maintenance of the platforms you or your customer has already chosen to license.

2. Scope

Services

Our services are described in the written statement of work, order form or partner brief agreed with you before work begins.

  • We deliver under white-label, co-delivery or named-partner models, as agreed in writing.
  • We work to the platform vendor's published architecture, deployment guides and best-practice recommendations.
  • All access to end-user environments is least-privilege, time-bound and authorised by you in advance.
  • We do not bypass you to sell directly to the end-user, and we do not hold ourselves out as the commercial owner of the customer relationship.

3. Relationship

Partner relationship

Our engagement is with the partner, not the end-user. We support the partner's delivery, not compete with it.

  • You remain the contractual counterparty to your customer for the platform licence and any associated services.
  • We communicate with end-user contacts only when you have introduced us and given explicit authorisation.
  • All customer-facing materials we produce may be branded by you. We do not place Avertory branding in front of the end-user unless you request it.
  • You are responsible for ensuring that your customer has valid licences, acceptable use rights and any required consents for our work.

4. Data and confidentiality

Data protection and confidentiality

We treat partner and end-user information as confidential and handle personal data in line with UK data protection law.

  • We process personal data only to the extent necessary to deliver the agreed services.
  • We act as a processor where we handle end-user personal data on your instructions, and as a controller only for our own business contact data.
  • We maintain appropriate technical and organisational measures, including access controls, logging and encryption in transit and at rest where supported by the platform.
  • Confidential information shared during an engagement remains confidential for five years after disclosure or for longer where required by law.

5. Fees and payment

Fees, expenses and payment terms

Our fees are set out in the agreed order documentation. We invoice in pounds sterling unless otherwise agreed.

  • Payment is due within 14 days of invoice unless a different term is agreed in writing.
  • Expenses reasonably incurred and pre-agreed with you — such as travel or third-party tooling required for delivery — will be recharged at cost.
  • Work may be paused if undisputed fees remain unpaid for more than 30 days after the due date.
  • We do not accept liability for platform licence costs, renewal decisions or subscription changes made by you or the end-user.

6. Liability

Limitation of liability

Our liability is limited to the value and nature of the professional services we provide.

  • Neither party excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
  • Our total liability arising under or in connection with an engagement is limited to the total fees paid or payable by you for the services giving rise to the liability in the 12 months before the claim.
  • We are not liable for loss of profit, revenue, anticipated savings, business opportunity, goodwill or any indirect or consequential loss.
  • We are not liable for defects or failures caused by platform software, third-party integrations, end-user misuse, or environments outside our agreed scope of control.

7. Duration

Term and termination

Either party may end the engagement in line with the notice period in the agreed order form, or where the other party materially breaches these terms.

  • On termination, we return or securely destroy your confidential information and provide a reasonable handover of work in progress.
  • Clauses that naturally survive termination — including confidentiality, data protection, liability and payment — continue to apply.
  • If you terminate for convenience, you remain liable for fees for work completed and committed resources up to the termination date.

8. General

Governing law and disputes

These terms are governed by the laws of England and Wales.

Any dispute arising out of or in connection with these terms, including any question regarding their existence, validity or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms and Conditions from time to time. The version in force at the date of your engagement or, if later, the last update notified to you, will apply.

If you have any questions about these terms, please contact us at [email protected].